This policy explains what we collect, why, how long we keep it, and what you can ask us to do with it.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, username, and password when you create an account
- Payment Information: Billing details processed through our third-party payment processors (we do not store complete credit card numbers)
- Monitoring Configuration: URLs, endpoints, and services you configure for monitoring
- Communications: Information you provide when contacting our support team
1.2 Automatically Collected Information
When you use ZnowPulse, we automatically collect:
- Usage Data: Information about how you interact with the Service, including features accessed and actions taken
- Service Telemetry: We use limited account, product-use, and service-reliability information to operate, secure, and improve the Service. For Free organizations, this includes account identifiers and events such as sign-in, setup, feature use, and service errors. Pro administrators can turn off organization-scoped product telemetry in Organization settings. Service telemetry does not include monitor addresses, alert destinations, credentials, or customer-entered content.
- Device Information: Browser type, operating system, IP address, and device identifiers
- Monitoring Data: Response times, uptime statistics, and performance metrics from your monitored endpoints
- Cookies and Similar Technologies: We use cookies and local storage to maintain your session and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the ZnowPulse service
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with the Service
- Detect, prevent, and address technical issues and security threats
- Send you marketing communications (with your consent where required)
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, hosting, email delivery, and customer support. These providers are contractually obligated to protect your information.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others
- With Your Consent: When you explicitly consent to the sharing of your information
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- TLS for data transmitted to the hosted service
- Encryption of stored integration credentials
- Access controls and authentication mechanisms
- Software dependency and security updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active and for a reasonable period after account deletion for backup and legal purposes
- Monitoring and application-event retention periods are configured by the service operator and may vary by data type
- Payment records are retained as required by applicable tax and accounting regulations
6. Your Rights and Choices
6.1 Access and Update
You can access and update your account information at any time through your account settings.
6.2 Data Portability
You can export your monitoring data in standard formats (CSV) through the Service interface.
6.3 Account Deletion
You may request account deletion through Znowsoft. Data associated with an approved request is handled according to our retention obligations.
6.4 Marketing Communications
You can opt out of receiving promotional emails by following the unsubscribe link in those emails or updating your account preferences. Note that you will continue to receive transactional emails related to your account.
6.5 Cookies
Most web browsers are set to accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent. Note that some features of the Service may not function properly without cookies.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
8. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, please contact Znowsoft through znowsoft.com.
9. California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
10. Children's Privacy
Our Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we will provide more prominent notice (such as email notification).
Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
ZNOWSOFT, LLC
Email: info@znowpulse.com
Website: znowsoft.com
For GDPR-related enquiries, write to info@znowpulse.comand put "GDPR Request" in the subject line. We respond within one month, as the regulation requires.